HR & Talent Solutions
Hiring for the teams your customers talk to
Connecting businesses with skilled professionals for customer support, technical support, voice and non-voice processes, and business process outsourcing operations.
Overview
BPO Hiring
Customer support, technical support and back-office teams are often where your customers first feel the quality of your service. We help you hire people with the communication skills, process understanding and shift readiness each role needs, for voice and non-voice processes alike.
BPO Hiring
BPO roles we recruit for
Customer Support
- Customer Support Executives
- Customer Service Representatives
- Customer Care Associates
- Customer Success Associates
Technical Support
- Technical Support Executives
- Helpdesk Analysts
- Service Desk Engineers
- L1 and L2 Support Engineers
Voice & Non-Voice Processes
- Inbound Voice Associates
- Outbound Voice Associates
- Chat Support Associates
- Email Support Associates
- Back-Office Executives
BPO Operations & Leadership
- Team Leaders
- Quality Analysts
- Process Trainers
- Workforce Management Analysts
- Operations Managers
Scope
What the service covers
The final scope of each engagement is agreed with you in writing before any work begins.
Process & role definition
Clarifying the process type, shifts, language needs and expectations before the search begins.
Candidate sourcing
Finding suitable candidates through appropriate channels for each process.
Communication screening
Checking spoken and written communication against what the process requires.
Interview coordination
Scheduling, reminders and structured feedback so the process keeps moving.
Offer & joining support
Following up through the offer and notice period to support a smooth start.
How we work
A clear, four-step way of working
Every engagement follows the same straightforward path, so you always know what is happening and what comes next.
- 01
Understand
We learn how your business works today, where the friction is and what you need to achieve.
- 02
Recommend
We propose a clear plan with scope, responsibilities and timelines, so you know exactly what to expect.
- 03
Deliver
We carry out the agreed work and keep you informed with regular, straightforward updates.
- 04
Review
We check results with you, refine what needs adjusting and agree on next steps.
Ready to talk?
Share a few details about the people you need to hire or the technology you want to build. A partner will reply to you directly.
Prefer email? Write to info@quadbrains.com